Information about our New Login Method across our Fenland Leisure Centre
We would like to inform all our customers about our upcoming system updates.
Starting on Monday 3 March 2025 we will introduce a new login method that will require your email address and a new password to access your account. This is a significant change from the current method of using a card number and a pin.
What customers will need to do on Monday 3 March is:
- Open the app or you connect account and select the forgotten password link.
- You will receive an email to the email address registered to your account, follow the link to reset your password, please check your junk/spam folder.
- You will need your membership number and then you will need to create a strong password.
- For security, we highly recommend choosing a password with a minimum of 8 characters and includes at least one uppercase letter, one lowercase letter, one number and one special character.
- After you have completed this process please return to the app or connect account and login using your email and new strong password.
Please note you will not be able to login with your email address and create a new password until Monday 3 March 2025, we are just providing the information so you are prepared. To ensure we have a smooth and successful update, please verify the email address associated with your membership account, before Monday 3 March 2025.
These updates are essential to keeping your account safe and secure. Thank you for your cooperation and for being a valued member here with us at Freedom Leisure, if you have any questions please contact your local leisure centre today and a member of the team will help you.
Thank you for your patience and cooperation, if you have any questions please contact your local leisure centre today.